Privacy Policy

Introduction

Wildwood Hesperia Decks respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: When you request a quote, schedule a consultation, or contact us, we collect information such as your name, email address, phone number, mailing address, and details about your project. This information is provided voluntarily by you when you fill out forms on our website or communicate with us directly.

Project Information: When discussing your deck project, we may collect information about your property, including photos, measurements, location details, and your preferences for materials and design. This helps us provide accurate estimates and deliver the results you want.

Website Usage Information: When you visit our website, we automatically collect certain information about your device and browsing behavior. This may include your IP address, browser type, operating system, pages visited, time spent on pages, and referring website. We use this information to understand how visitors use our site and to improve its functionality.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: We use your personal and project information to provide our deck building services, including scheduling consultations, preparing estimates, managing projects, and communicating with you throughout the process.

Customer Communication: We use your contact information to respond to inquiries, send project updates, provide appointment reminders, and address any questions or concerns you may have.

Business Operations: We use your information for internal business purposes such as record keeping, accounting, quality assurance, and improving our services.

Website Improvement: We analyze website usage data to understand visitor behavior, identify popular content, fix technical issues, and enhance the overall user experience.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us with business operations, such as payment processing, website hosting, or scheduling software. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process. We may also disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If Wildwood Hesperia Decks is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices including secure servers, encryption for sensitive data transmission, and restricted access to personal information within our organization.

However, no method of electronic storage or transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials you use to access our services.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if you disable cookies.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Privacy Rights

You have certain rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.

Deletion: You can request that we delete your personal information, subject to certain legal exceptions such as records we are required to maintain for business or legal purposes.

Opt-Out: If we send you marketing communications, you can opt out at any time by following the unsubscribe instructions in those messages or contacting us directly.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete that information.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We also retain information as required by law, such as records needed for tax or legal compliance. When information is no longer needed, we securely delete or anonymize it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your information. As stated earlier, we do not sell personal information. To exercise your CCPA rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Wildwood Hesperia Decks
16675 Walnut St # F, Hesperia, CA 92345
Phone: (442) 275-1387
Email: contact@hesperiadeckbuilder.com